SilixAI Press — Digital Products
Last updated: 17 October 2026
1. Digital Products
SilixAI Press sells downloadable digital products, including printable word search puzzle books in PDF format.
Our products are delivered electronically. No physical product is shipped when purchasing a digital edition.
2. Change-of-Mind Refunds
Because digital products can be accessed, downloaded, and retained after purchase, we generally do not offer refunds for change of mind, accidental purchases, or purchasing the wrong edition once a digital product has been delivered.
This does not affect your rights under applicable consumer protection laws.
3. Faulty or Incorrect Digital Products
If your purchased PDF is corrupted, incomplete, materially different from its description, or cannot be accessed due to a problem with the supplied product, please contact us.
We will investigate and, where appropriate, provide a working replacement, restore access, or issue a refund or other remedy in accordance with applicable law.
4. Download and Access Problems
If you have paid but have not received your download link, or the link does not work, please contact our support team.
We will assist you in accessing your purchased digital product.
5. Duplicate Payments
If you believe you have been charged more than once for the same purchase, contact us with your order details. We will investigate and refund any verified duplicate charge.
6. How to Request Support or a Refund
Email: info@silixai.com
Please include your order number, purchase email address, a description of the issue, and any relevant screenshots.
We aim to respond within two business days.
7. Refund Processing
Where a refund is approved, it will generally be issued to the original payment method. The time required for funds to appear depends on your payment provider or bank.
8. Consumer Rights
Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection laws.
9. Contact
SilixAI Press
Email: info@silixai.com